Leading Global Web Domain Registrar Eliminates Revenue Leakages | Optimus

We are the Payment Back-Office of the World’s Best Companies

Payments to Profits for the world’s largest web ecosystem retailer

The world’s leading web hosting and domain registration platform serving customers from 200+ countries faced revenue leakage challenges while reconciling customer payment transactions. In addition, there was a lack of transactional level order-to-cash traceability across their billing systems, financing system, payment gateways, acquirers, networks, and bank accounts, resulting in auditing and customer dispute challenges.

Solution

Payments to Profits with Optimus

• Drag-and-drop configuration wizard to quickly add new payment channels, transaction types and reconciliation corridor intuitively
• Multi-way reconciliation across the order-to-cash cycle to reconcile and map each record creating an n-way linkage for complete transaction traceability
• Payment Integrity Check to detect transaction authorization failures
• Automated exception handling workflows from case creation to case resolution with inbuilt integrations into their Salesforce
• Real-time payments dashboard to analyze payment channels for authorization rates, network fees and chargebacks
• A powerful search capability on fully or partially reconciled data provides traceability of transactions throughout its entire lifecycle in a visually intuitive format
• Single platform across payments, finance, accounting and operations team ensuring process standardization
• Investment: ~$30K/month; $60K onboarding fee

Results

Within the first month of going live with Optimus, the following transaction discrepancies were discovered and remediated:

• 1850+ Transactions worth $900K were posted to customer accounts but not sent for settlement
• The Network charged a 0.11% difference in fee overcharges
• 50 Seconds Avg. ingestion time for 1M records
• 80%▼ In new channel implementation time
• 710 Transactions were posted on the billing system but not updated by the gateway
• 99.9% Reconciliation Accuracy within the first 3 months of Optimus Implementation
• 60 seconds Avg. reconciliation time for 1M records
• 75%▼ In man-hours on transaction matching, data setup, exception research