Finding Millions Hidden in the Payment Lifecycle | Optimus

A leading U.S. convenience and fuel retailer operating 1,200+ stores across more than a dozen states faced growing payment leakage hidden within its complex payment ecosystem. With transactions originating across in-store checkouts, fuel dispensers, made-to-order kitchens and its mobile app, payments moved through gateways, acquiring banks, settlement platforms, back-office systems and ERP. Because no single environment provided complete visibility across the payment lifecycle, settlement variances, missing deposits and posting discrepancies were difficult to trace, often turning investigations that should have taken minutes into hours and leaving potential leakage unresolved.