This report distills what merchants voiced across North America and Europe — rising chargebacks, hidden fees, manual reconciliation, and lagging tech adoption—and pairs it with a pragmatic fix. You’ll see the top priorities for 2025, real-world pain points from large retail footprints, and an actionable 4-week Optimus Proof-of-Value roadmap: data onboarding, AI-driven fee validation and auditing, reconciliation automation, and audit-ready reporting. If you’re a finance or payments leader under pressure to improve visibility and control, start here.
